TRAINER’S PROFILE:

Drs. Stefan Fenanlampir, MM, MBA

Bachelor Degree: English Language & Literature, Bachelor Degree in Economy, Master Degree in Business Administration, One year Attached Regional Development

Consultant in Bruggee, Belgium, Europe.

Ex-Participant of the Youth Exchange Program Between ASEAN-JAPAN 1980 Working experience in 32 years including 22 years in Executive Level especially in Human Resources & Training with the last Top career: Regional Director of HR Sol Melia Asia Pacific

CULTURE & MISSION

One focus only for the quality & satisfaction in the spirit of true partnership, Share skills & knowledge for future HR generations.

 

FOCUSED AREAS

Training & Development, Executive Search, Staff Placement, Team Building, Edutainment, Personnel & Legal Consulting, Translation & Interpreting, Event Organizer, Human Resources Audit, Spa Operation & Management, English For Professionals, Mystery Guest

 

TAILOR MADE PROGRAMS

EMOTIONAL/SPIRITUAL

QUOTIENT (ESQ)

  • The Power of Unlimited Patience:  Boosting the values and philosophy In the real life.

  • Transformation of the new performance-based behavior

  • Inspiring the indispensable values of Role Model in the Work Place

  • Becoming a Star in the Work Place.

 

HOSPITALITY SERIES

  • Diplomacy 1 Course (Customer Care)

  • Training in Guest-Employee Relations (TIGER)

  • Team Boot Camp

  • Welcome Charter Plus Implementation Workshop

  • Commitment to Excellence

  • Train The Trainer & Implementing

  • Quality Standards

  • Mystery Guest Audit on Hotel Operation

  • Human Resources Audit

  • Personality Development

  • Managing Change

  • Stress Management

  • Butler Service Professional

  • Tour Guiding & Package Tour

  • Spa Supervisory & Managerial Skills Training

  • Spa Therapist Competency Training

PROFESSIONAL MANAGEMENT

SERIES

  • Leadership Skills: transforming the qualities

  • Of Indispensable leader

  • Mainsprings of Motivation: how to keep

  • one-self motivated around the clock.

  • Work Redesign for higher productivity.

  • Strategic Planning for Executives

  • Recruitment & Interviewing Skills

  • Metrics & Measuring

  • Create the best working climate

  • English For Business & Hospitality

  • Professionals

 

SALES & MARKETING

SERIES

  • Managing and Leading the Sales

  • Team

  • Developing Revenue Account

  • Management

  • Up-selling Training Course

  • Presentation & Public Speaking

  • Skills

  • Optimize sales revenue through

  • E-Commerce

  • Customer Relations Management

 

 

CONTACT ADDRESS

Drs. Stefan Fenanlampir, MM, MBA - Perum. Puri Gading, Jl. Garuda - Blok B6/41, Jimbaran, Bali - Tlp/Fax: 0361-702146 - Mobile: 0817187404 - Email: human.focus@yahoo.com or fenanlampir_stefan@hotmail.com

 

 

LIST OF CLIENTS:

PT. Sahid Hotels Indonesia, Hotel Sahid Jaya Jakarta, Istana Sahid Apartments, Hotel Sahid Jaya Lippo Cikarang, Hotel Sahid Raya Yogyakarta, Hotel Sahid, Raya Solo, Hotel Sahid Kusuma Raya Solo, Hotel Sahid Heritage Semarang, Hotel Sahid Surabaya, Hotel Sahid Raya Bali, Hotel Sahid Senggigi, Hotel Sahid Jaya Makassar, Hotel Sahid Toraja, Hotel Sahid Manado, Hotel Sahid Kawanua Manado, Hotel Sahid Bandar Lampung, Hotel Sahid Pekanbaru Riau, Hotel Sahid Medan, Oberoi Hotels Indonesia, Hotel Oberoi Bali, Hotel Ambhara Jakarta, Menam Riverside Hotel Bangkok, Sol Melia Hotels Asia Pacific, Astra Groups.

 

Human Focus Training & Consulting 2010